Atera Tickets

More in Customer support

• SLA ManagementDesigns support SLAs, ticket priority matrices, and response time targets.
• Customer Support IntegrationConnect helpdesk to store.
• Live Chat CommerceAdds real-time chat to storefronts for agents.
• Website ChatbotAnswers customer FAQs on a service business website from your own knowledge base.
• Autotask Ticket Notes & AttachmentsSearches Autotask ticket notes, attachments, and charges.
• Autotask TicketsManages Autotask tickets with status codes and escalation.
• Better Stack On CallBetter Stack on-call: on-call calendars and rotations, escalation and notification.
• Board HygieneFinds stale tickets and cleans up the whole support board.