← Customer support

Commerce Customer Service

Handles customer service for eCommerce including tickets and returns.

/commerce-customer-servicestateset/stateset-icommerce

More in Customer support

  • Support SLA ManagementSet, measure, and honour response and resolution commitments that reflect real capacity.
  • Update Model PricingUpdates the AI model price catalog when providers add models or change prices.
  • Write DraftWrite the draft from its brief in the team's voice, for any channel including email.
  • CFO BriefingGenerate daily CFO briefing for Ashley Murphy covering absence stats, department tickets,.
  • Commerce ReturnsManages returns and exchanges using StateSet.
  • German Technical WritingWrites clean German for tickets, wikis, and team chat without anglicisms.
  • NDA TriageTriages an incoming non-disclosure agreement against the organisation's written.
  • Sentiment MonitoringTo monitor reviews, mentions, and community sentiment about their own product.