GTM Enterprise Onboarding

More in Customer support

• Ticket TriageSorts incoming support messages into ranked, routed queues.
• Customer EscalationPackages an escalation with full context for engineering, product, or leadership.
• KB ArticleDrafts a knowledge base article from a resolved issue or common question.
• Accrual ScheduleBuilds the month-end accrual schedule with calculations, support, and draft entries.
• Support RepliesWrites customer support replies with honest product limitations.
• Implementing Vulnerability Remediation SLADesigns vulnerability remediation SLA with asset tiering.
• Customer Success ManagerScores customer health, predicts churn and spots expansion opportunities.
• Complaint HandlingResolves unhappy customers by separating fact, feeling, and remedy.