Meeting Action Items

More in Customer support

• Churn PreventionScans call transcripts or CRM exports for signs an account is about to churn.
• Customer ResearchResearches customer questions with multi-source attribution.
• Customer ResearchAnswers customer questions from your docs and sources with a confidence score.
• SmsSend, read, listen, respond, and manage SMS conversations via Telnyx and Twilio.
• Ponytail HelpProvides quick reference for ponytail modes, skills, and commands.
• Draft ResponseDrafts professional customer-facing responses.
• Ticket TriageSorts incoming support messages into ranked, routed queues.
• Customer EscalationPackages an escalation with full context for engineering, product, or leadership.