Zendesk Customer Context

More in Customer support

• Outstanding WorkShows a read-only ticket status of blockers, unmet requirements, and evidence.
• Slack Channel EngagementReads Slack channel history and posts messages.
• Support TriageTriages support tickets by category.
• WalletWallet tools for all balance, send, and sign operations.
• Zendesk Support TicketsSearches Zendesk tickets, drafts replies, and finds help center articles.
• Academic SlidesCreates academic HTML presentations with theorem environments.
• Agent Customer Success TeamRun retention as a standing function with agents that watch usage signals.
• Agent Support DeskTriages tickets, reproduces problems, and drafts replies for human approval.