Difficult Customer Conversations

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• Community PlanDecides whether to run a community and plans platform, rituals, moderation and metrics.
• Community SupportSets up a user forum with seeding, moderation, and staff presence.
• Customer Expansion And RetentionPlans retention, upsell, and expansion programs that grow revenue from B2B customers.
• Customer Onboarding And SuccessDesigns onboarding sequences that drive activation.
• Issue InvoiceFills a monthly hourly invoice in Google Sheets from GitHub PRs and Jira tickets.
• Knowledge Base DesignBuilds self-serve documentation organized by search queries.
• Lifecycle MarketingGuidance on structuring and executing lifecycle marketing programs, including ownership.
• Obsidian Linear SyncMirror a Linear project one-way (Linear → Markdown, never back) into an Obsidian.