Csat Taxonomy Refresh

More in Customer support

• Csat Desk StandupFile work and track satisfaction metrics.
• Csat Inbox SweepReads all support channels and captures customer satisfaction signals.
• Csat Reply DeskWeekdays, conditional browser lane.
• Csat Satisfaction ReportWeekly on a Friday, conditional browser lane.
• Account Health FrameworkScores account health, flags risks, and sets standard remediation triggers.
• Adoption PlaybookStructured guide for designing and executing customer adoption programs.
• Advocacy Roster SystemScoring and governance framework for managing reference customers and advocacy cohorts.
• Closed Loop PlaybookGovernance system for routing VoC insights to owners and tracking follow-through.