Account Health Framework

More in Customer support

• Csat Inbox SweepReads all support channels and captures customer satisfaction signals.
• Csat Reply DeskWeekdays, conditional browser lane.
• Csat Satisfaction ReportWeekly on a Friday, conditional browser lane.
• Csat Taxonomy RefreshRe-tests customer feedback themes against a month of tickets and rewrites the theme list.
• Adoption PlaybookStructured guide for designing and executing customer adoption programs.
• Advocacy Roster SystemScoring and governance framework for managing reference customers and advocacy cohorts.
• Closed Loop PlaybookGovernance system for routing VoC insights to owners and tracking follow-through.
• Customer Feedback TaxonomyStandardized tagging schema for personas, lifecycle stages, drivers, and sentiment.