Adoption Playbook Claude skill | Claude Skill Library

Csat Reply DeskWeekdays, conditional browser lane.

Csat Satisfaction ReportWeekly on a Friday, conditional browser lane.

Csat Taxonomy RefreshRe-tests customer feedback themes against a month of tickets and rewrites the theme list.

Account Health FrameworkScores account health, flags risks, and sets standard remediation triggers.

Advocacy Roster SystemScoring and governance framework for managing reference customers and advocacy cohorts.

Closed Loop PlaybookGovernance system for routing VoC insights to owners and tracking follow-through.

Customer Feedback TaxonomyStandardized tagging schema for personas, lifecycle stages, drivers, and sentiment.

Exec BriefingCraft concise executive updates, agendas, and follow-up logs for QBR/EBR sessions.

Adoption Playbook