Freshdesk Ticketing

More in Customer support

• Customer Email Draft ThreadsHandles Gmail customer support with mandatory full-thread read-back.
• Customer Support VerificationProvides customer support verification.
• Dispatch PrioritizationPriority scoring and assignment for an unassigned PSA ticket queue: the scoring factors.
• Freshdesk SLA & Business HoursFreshdesk SLA policies and business-hours calendars: policy and calendar fields,.
• HaloPSA AgentsLists HaloPSA technicians and teams in read-only mode.
• HaloPSA AssetsModels HaloPSA asset data.
• HaloPSA TicketsManages HaloPSA service desk tickets.
• Huntress EscalationsHuntress SOC escalations: how an escalation differs from an incident, escalation priority.