Huntress Escalations

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• Freshdesk TicketingManages Freshdesk tickets including list, create, update, and reply.
• HaloPSA AgentsLists HaloPSA technicians and teams in read-only mode.
• HaloPSA AssetsModels HaloPSA asset data.
• HaloPSA TicketsManages HaloPSA service desk tickets.
• Incident CorrelationCorrelates tickets, device state and documentation to trace one incident across tools.
• PagerDuty AnalyticsProvides MTTA, MTTR, and incident aggregation across PagerDuty accounts.
• PagerDuty On CallPagerDuty on-call model: schedules with rotation layers, restrictions, the computed.
• Rootly AlertsRootly's alerting layer between monitoring tools and incident management: alert.