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Rootly Alerts

Rootly's alerting layer between monitoring tools and incident management: alert.

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More in Customer support

  • Huntress EscalationsHuntress SOC escalations: how an escalation differs from an incident, escalation priority.
  • Incident CorrelationCorrelates tickets, device state and documentation to trace one incident across tools.
  • PagerDuty AnalyticsProvides MTTA, MTTR, and incident aggregation across PagerDuty accounts.
  • PagerDuty On CallPagerDuty on-call model: schedules with rotation layers, restrictions, the computed.
  • Rootly ServicesThe Rootly service catalog: tier classification by business criticality, the ownership.
  • ScalePad CoreThe ScalePad Core API.
  • SLA Escalation PlaybooksShows how each PSA tool handles SLA priority and where breaches will happen.
  • Syncro TicketsSyncro MSP tickets: ticket fields, statuses, priorities, problem types, timer operations,.