Rootly Services

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• Incident CorrelationCorrelates tickets, device state and documentation to trace one incident across tools.
• PagerDuty AnalyticsProvides MTTA, MTTR, and incident aggregation across PagerDuty accounts.
• PagerDuty On CallPagerDuty on-call model: schedules with rotation layers, restrictions, the computed.
• Rootly AlertsRootly's alerting layer between monitoring tools and incident management: alert.
• ScalePad CoreThe ScalePad Core API.
• SLA Escalation PlaybooksShows how each PSA tool handles SLA priority and where breaches will happen.
• Syncro TicketsSyncro MSP tickets: ticket fields, statuses, priorities, problem types, timer operations,.
• TimeZest Appointment TypesMatches TimeZest appointment types to their duration and setup.