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• Rootly AlertsRootly's alerting layer between monitoring tools and incident management: alert.
• Rootly ServicesThe Rootly service catalog: tier classification by business criticality, the ownership.
• ScalePad CoreThe ScalePad Core API.
• SLA Escalation PlaybooksShows how each PSA tool handles SLA priority and where breaches will happen.
• TimeZest Appointment TypesMatches TimeZest appointment types to their duration and setup.
• TimeZest PSA IntegrationWires TimeZest scheduling into PSA systems.
• TimeZest SchedulingManages scheduling requests through booking lifecycle and automation.
• StructureAn order from a boss, a forwarded email thread, a ticket, a chat message, a "can you look.