HaloPSA Agents

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• Customer Support VerificationProvides customer support verification.
• Dispatch PrioritizationPriority scoring and assignment for an unassigned PSA ticket queue: the scoring factors.
• Freshdesk SLA & Business HoursFreshdesk SLA policies and business-hours calendars: policy and calendar fields,.
• Freshdesk TicketingManages Freshdesk tickets including list, create, update, and reply.
• HaloPSA AssetsModels HaloPSA asset data.
• HaloPSA TicketsManages HaloPSA service desk tickets.
• Huntress EscalationsHuntress SOC escalations: how an escalation differs from an incident, escalation priority.
• Incident CorrelationCorrelates tickets, device state and documentation to trace one incident across tools.